FAQ
Have a Question?
Find answers to common questions about our services, processes, and how we can help you succeed in global trade.
General Questions
CG Group is a foreign trade company that acts as a trader and expert agent for international buyers and sellers. We don't manufacture products ourselves; instead, we manage the entire trade process for you, from finding the best manufacturers in China to ensuring your products are delivered to you safely. Our headquarters is in Guangzhou, with a global presence in the UK, Egypt, and Turkey.
No, you do not. This is one of our key services. If you do not have an import license, you can use ours to import any product you want. We handle all the "hassle-free paperwork" and ensure all legal controls and compliance are met on your behalf.
Sourcing & Production
We have a multi-stage quality assurance process. First, our team audits factories and suppliers before any order is placed (Order Control). Then, during and after production, our dedicated "Quality Inspection" team checks every product either in the warehouse or directly at the factory. Our goal is to reduce the defective rate to ZERO.
It's simple. You tell us what products you need, and a personal sourcing agent from our company is assigned to you. This agent will leverage our network to find the best-priced manufacturer in China, negotiate terms, and manage the entire process for you.
Through our "Order Control" service, your personal agent will closely follow up on production at every step. They will provide you with constant updates on the latest status, ensuring transparency and that production timelines are being met.
Shipping & Logistics
We offer comprehensive and competitive shipping solutions to fit your needs, including LCL (Less than Container Load), FCL (Full Container Load), air freight, railway, and sea shipping.
Our "Track & Trace" service allows you to track your cargo 24/7, wherever it is in the world, from port to port. We provide you with access to real-time tracking information for complete peace of mind.
Yes. Our "Loading" service ensures that whether it’s peak season or not, your cargo will make it on board the booked vessel. We have strong relationships with carriers to secure space and prevent costly delays.
Still Have Questions?
If you can't find the answer you're looking for, our team is here to help. Please get in touch with us for any specific inquiries.
Contact Us